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02438348033 The Oversight of the US Congress
In addition to law-making activities and others, the US Congress has an important role in oversight. The US congressional oversight is very complicated and diversified. It is the method of supervision and influence that Congress uses in order to track, monitor, adjust and affect the whole process of the federal state. This article analyses and evaluates the oversight activities in order to clarify the role, importance and interaction of Congress in the political system of the US.
Source: Journal of Political Theory and Communications, no 2 (2019).
Understanding customer gratitude: Definitions, antecedents, and consequences
Abstract: This paper provides a comprehensive review of customer gratitude literature, examining its conceptual foundations, antecedents (customer-focal and seller-focal), consequences (cognitive, affective, and behavioral outcomes), and identifying critical gaps to advance theoretical understanding and guide future research in relationship marketing. The review identifies methodological limitations including overreliance on quantitative approaches and cross-sectional designs. Future research should employ qualitative methods, longitudinal designs, and examine gratitude in diverse cultural and sectoral contexts, particularly educational services. This paper consolidates fragmented gratitude literature, provides integrated theoretical understanding, and offers a comprehensive research agenda. It advances relationship marketing theory by systematically mapping gratitude's nomological network and identifying critical directions for theoretical and empirical advancement across diverse contexts.
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