Sunday, 18:56 10-06-2021

Scientific research at the Academy of Journalism and Communication: Issues and solutions

News Thursday, 18:56 10-06-2021

Education and scientific research are two fundamental tasks of each higher education institution. In recent years, the scientific research at the Academy of Journalism and Communication (Academy) has gained important achievements, giving strong support to education and training. However, there are still some shortcomings and issues in this field. This article analyzed the issues and proposed some solutions to enhance the quality of scientific research at the Academy in the coming time.


Source: Journal of Political Theory and Communications, no 11 (2020).

Nguyen Duc Luan

Assoc. Prof., PhD, Academy of Journalism and Communication

Understanding customer gratitude: Definitions, antecedents, and consequences

Abstract: This paper provides a comprehensive review of customer gratitude literature, examining its conceptual foundations, antecedents (customer-focal and seller-focal), consequences (cognitive, affective, and behavioral outcomes), and identifying critical gaps to advance theoretical understanding and guide future research in relationship marketing. The review identifies methodological limitations including overreliance on quantitative approaches and cross-sectional designs. Future research should employ qualitative methods, longitudinal designs, and examine gratitude in diverse cultural and sectoral contexts, particularly educational services. This paper consolidates fragmented gratitude literature, provides integrated theoretical understanding, and offers a comprehensive research agenda. It advances relationship marketing theory by systematically mapping gratitude's nomological network and identifying critical directions for theoretical and empirical advancement across diverse contexts.